Privacy Policy

Indus Home Health Care respects your privacy. This Privacy Policy explains how we collect, use, and protect information obtained through our website and communications.

Information We Collect

We may collect information that you voluntarily provide, including:

  • Your name

  • Email address

  • Mailing address

  • Telephone or mobile number

  • Information included in an inquiry, application, or request for services

  • Your communication preferences

  • Other information you choose to provide

Our website and its service providers may also automatically collect technical information, such as your IP address, browser and device type, pages visited, referring website, and dates and times of visits. This information may be collected using cookies and similar technologies.

How We Use Information

We may use your information to:

  • Respond to questions and requests

  • Provide information about our services

  • Coordinate inquiries, referrals, scheduling, and requested follow-up

  • Communicate with clients, prospective clients, caregivers, applicants, and community partners

  • Send text messages when you have provided appropriate consent

  • Process employment inquiries or applications

  • Operate, secure, and improve our website

  • Maintain appropriate business records

  • Comply with legal obligations

SMS and Mobile Information

If you provide your mobile number and consent to receive text messages, Indus may send messages related to your inquiry, scheduling, appointment reminders, service coordination, requested follow-up, and other operational communications.

Message frequency varies. Message and data rates may apply. Consent to receive text messages is voluntary and is not a condition of purchasing or receiving services.

Mobile phone information, SMS opt-in data, and SMS consent will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes.

We may provide mobile information to DialPad, telecommunications carriers, and other service providers that help deliver our text messages. These providers may receive information only as reasonably necessary to provide messaging services or as required by law.

For more information, review our SMS Terms and Conditions.

How We Share Information

We may share information with service providers that help us operate our website and business, including Squarespace, DialPad, analytics providers, information-technology providers, and professional advisers.

We may also disclose information when required by law or when reasonably necessary to protect the safety, rights, or property of Indus or others.

We do not sell personal information for monetary compensation.

Cookies and Analytics

We may use essential, analytics, and performance cookies. Cookies help the website function and provide information about how visitors use it.

Where available, you can use our cookie banner to manage nonessential cookies. You can also block or delete cookies through your browser settings, although doing so may affect certain website features.

Healthcare Information

This website Privacy Policy does not replace any HIPAA Notice of Privacy Practices that may apply to protected health information maintained by Indus.

General website forms, ordinary email, and standard text messages may not be secure. Please do not submit medical records, diagnoses, Social Security numbers, insurance information, financial information, or other sensitive information through these methods unless Indus directs you to an approved secure method.

Do not use the website or text messaging for emergencies. If you are experiencing a medical emergency, call 911.

Data Security and Retention

We use reasonable safeguards designed to protect personal information. However, no website, email system, text-messaging service, or electronic transmission is completely secure.

We retain information for as long as reasonably necessary to fulfill the purposes described in this policy and meet our legal, regulatory, and business obligations.

Your Choices

You may contact us to ask about your personal information or update your communication preferences.

To stop receiving text messages, reply STOP. To stop receiving marketing emails, use the unsubscribe link included in the email, when available.

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective or last-updated date.

Contact Us

For questions about this Privacy Policy, our contact information can be found at the footer of our page or on our Contact tab.